Wie kann emotionale Intelligenz Ihnen helfen, Teamstress in einem Programm mit engen Fristen zu bewältigen? (2024)

EI or EQ is about an individual's awareness of emotional state (their own, or those of others), and their ability to manage that emotional state (own or others). Awareness and management of emotions allows us to develop and maintain control in the face of a challenge, threat or unexpected situations. Our brains are hard-wired to watch for risk or danger and to behave in a way that protects us. We move away from danger and toward reward. Our brains amplify danger signals, and slow/interrupt our ability to think clearly and quickly, and to make decisions - the brain is overridden with signals to run, escape, or fight! Developing EI/EQ helps us to managing the amygdala hijack threat response that is at the root of all conflict!

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Harness Emotions Smartly! 🧠💖 I'd utilize emotional intelligence, as outlined in "Emotional Intelligence" by Daniel Goleman, to manage team stress under tight deadlines. By boosting self-awareness and self-management, I navigate personal stress effectively. Enhancing social awareness and relationship management helps me understand and support team members, fostering a positive culture. This approach ensures meeting deadlines and maintaining a healthy, motivated team environment.

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Let me share a story to share my experience.Two PMs, Alice and Bob, same deadline, different EI.Alice: Tech whiz, ruled by iron deadlines. Stress = impatience, team morale crushed. Sarah, star developer, burns out.Bob: Mindfulness master, reads moods. Spots Sarah's strain, offers flex work, builds support. Team spirit soars.Deadline near: Alice's team stumbles, drained and grumpy. Bob's crew, focused and united.Launch day: Alice delivers buggy mess. Bob's team shines, platform flawless. EI, the invisible hand, unlocks potential, transforming pressure into triumph.

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Consider an example of two sales representatives, John and Sarah, facing the same challenging sales target. John: With low EI, John might get easily frustrated under pressure, leading to impulsive decisions, poor communication with clients, and strained relationships with colleagues. This negativity is likely to impact his performance and sales results.Sarah: Sarah, with high EI, uses self-awareness techniques to manage her stress. She communicates openly with clients, listens to their concerns, and builds trust. She actively manages her relationships with colleagues, creating a supportive and collaborative team environment. As a result, Sarah is more likely to exceed her sales target while fostering positive workplace relationships.

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Emotional intelligence (EQ) is pivotal in managing team stress, especially under tight deadlines. As a PMO leader, leveraging EQ means empathetically understanding team dynamics and individual stressors. It's about creating an environment where open communication is encouraged, and challenges are addressed collaboratively. By acknowledging the human aspect of project management, we not only mitigate stress but also foster a resilient, agile team culture. This approach not only meets deadlines but also enhances team well-being, driving sustainable productivity.

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Think of this real life example a manager, Abram, who wants to assess their EI level. They might:-Complete the EQ-i 2.0 questionnaire and review the results with a coach.-Seek 360-degree feedback from colleagues and direct reports. Reflect on their reactions in recent stressful meetings or challenging conversations.-Engage in mindfulness meditation to practice observing emotions without judgment.-Participate in role-playing exercises to practice giving constructive feedback.

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E.g. Samantha notices she often feels frustrated and impatient during team meetings. Through journaling and self-reflection, she realizes this stems from her desire for efficiency and her discomfort with ambiguity. With this newfound awareness, she can practice active listening, ask clarifying questions, and share her concerns constructively, contributing to a more productive and inclusive team environment.

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Seeking feedback from trusted individuals provides an external perspective on strengths, weaknesses, and interpersonal impact. Utilizing personality and skills assessments offers valuable insights into traits and potential areas for development. Adopting strong time management skills using tools like calendars and to-do lists helps organize tasks efficiently. Learning to say no and establish healthy boundaries is vital for managing time and commitments effectively. Developing coping mechanisms for stress and difficult emotions, such as exercise or relaxation techniques, contributes to emotional well-being

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Active listening, encompassing attention to verbal and nonverbal cues, along with asking clarifying questions, fosters deeper understanding in interactions. Observing social dynamics and unspoken cues allows for reflection on different perspectives. Practicing empathy, achieved through role-playing and active listening, enables a better understanding of others' feelings and experiences

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Seek feedback: Ask trusted friends, colleagues, or mentors for honest feedback on your communication and interpersonal skills.Role-play different scenarios: Practice communication and conflict resolution skills in safe environments to gain confidence and refine your approach.Get involved in your community: Volunteering or joining clubs can help you connect with others and develop your social awareness and relationship skills in a meaningful way.

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Actively listen to the team members on their impediments in achieving the tasks towards closure and also have an empathy on any of their current circ*mstances which they were sharing, set small goals and celebrate as soon as they were achieved this motivates team members in performing to next level

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Here we should add active listening and showing empathy to each other, those are pillars of EI. We should listen not to respond but first to understand whole story, keep asking questions till having full understanding. Feedback should be given in private for points you think require improvements, start with questions and let your peer themselves come to the point by responding. Most of professionals actually instead of advices need empathy only for the issues they struggle in their life, that's why better to wait for giving advises till asked.

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Program Managers can foster positive and supportive team cultures by being AWARE:Accepts & promotes diverse perspectivesWelcomes open communicationAcknowledges teammate contributionsReacts with empathy and respectEncourages growth & developmentAn AWARE manager values individuality and fosters an inclusive environment where everyone feels heard and respected. They create safe spaces for honest feedback and shared ownership. AWARE managers recognize individual and team contributors, building a culture of appreciation. They focus on understanding and supporting team members, showing compassion and fostering a sense of well-being. And they invest in team members' learning and development, empowering them to reach their full potential.

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1. Empathy: Understand and acknowledge team emotions for tailored support.2. Communication: Use emotional intelligence for transparent and open communication.3. Stress Recognition: Identify early signs of stress for timely intervention.4. Conflict Resolution: Address conflicts constructively to reduce team stress.5. **Motivational Leadership:** Recognize and celebrate achievements for morale boost.6. **Flexibility:** Adapt plans with emotional awareness for team well-being.7. **Crisis Management:** Stay calm, make informed decisions, reassure the team.8. Self-awareness: Be mindful of personal emotions to set a positive example.9. Empathetic Decision-Making: Consider emotional impact in decision-making.

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Increase the frequency of communication during stressful times and propose pair work for actions that are critical to relieve the stress. Rearticulate issues and don't dismiss the team till everybody has clear understanding, be a role model for active listening and constructive group feedback, avoid and do not allow comments about personalities and prevent conflicts before they occur by observing team closely. Be clear about list of actions, roles and responsibilities per member and make it visible to everybody.

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