Communications Program Manager at Navy Federal Credit Union | The Muse (2024)

• Oversees communication strategies, requirements, and execution.
• Applies expert knowledge of best practices, trends, standards, requirements, and developments in content distribution technologies to formulate innovative ways to support Department strategic objectives and promote continuous improvement
• Ensures communications are screened and in compliance with all applicable policies, procedures, rules, regulations, Navy Federal values, etc.
• Oversees the administration of content, design, and layout; approves and oversees changes/ improvements
• Identifies, scopes, documents, coordinates, and implements business communications requirements in accordance with program and project goals
• Oversees the execution of communications; analyzes and measures effectiveness of communications activities
• Acts as subject matter expert and main point of contact for department/organization communications.
• Provides consulting and support services to assist senior and executive management to identify and develop effective communications solutions that support business objectives
• Serves as a liaison with Employee Communications and other internal communication teams to achieve communications goals
• Collaborates with senior leadership on collateral duty initiatives such as, Public Relations/Social Media, Marketing/Advertising, Enhance/Expand Communications Across Network & Navy Federal Depts., Guiding & Engaging Members
• Produces reports and makes presentations to senior management; provides recommendations on communication strategies
• Develops and implements the Departments change management solutions.
• Serves as change management lead for Department; applies change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans
• Evaluates and measures effectiveness of change activities
• Develops, tests, and ensures implementation of new and enhanced processes
• Performs supervisory duties.
• Selects employees; sets priorities and expectations, coaches and counsels employees; prepares and conducts performance appraisals; oversees personal and professional development
• Directs work, analyzes productivity and results, and resolves problems
• Establishes priorities and standards for productivity, accuracy, and customer service
• Develops and oversees the section's budget; makes recommendations regarding equipment and staffing needs; monitors expenses and invoices
• Performs other related duties as assigned.

Qualifications

• Experience developing and executing corporate internal communication campaigns
• Thorough knowledge of change management principles and practices
• Ability to deal tactfully with all levels of the work force and management
• Ability to work in a fast-paced business environment and manage multiple projects concurrently, and meet changing requirements and priorities to accomplish goals
• Strong ability to research, analyze, and organize concepts
• Proficiency with graphics, database, word processing, presentation, and spreadsheet software
• Excellent copywriting, editing, and proofreading skills, including extensive print and online writing and editorial experience
• Strong organizational, time management, and problem-solving skills
• Bachelor's Degree in Communications, Journalism, or related field or the equivalent combination of education, training, and experience

Desired Qualifications

• Knowledge of the financial services environment and Navy Federal's operations, policies, and procedures
• Knowledge of work management platforms like Asana preferred
• Knowledge of media production software like Adobe Creative suite, Premiere Pro, Cinebody, Brightcove,
  Camtasia preferred
• Proficiency in scriptwriting preferred

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Ln. Vienna, Virginia 22180

About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.